Best Customer
Experience Award

Recognising organisations that have transformed the way they engage with tenants and customers.

Outstanding customer service is at the heart of good housing. This award recognises organisations that have transformed the way they engage with tenants/customers, improving satisfaction, communication and trust through genuine care, innovation, and responsiveness.

Judges will be looking for: Strong evidence of improved customer satisfaction, innovative service delivery, and a clear focus on listening to and acting on feedback.

Organisation Name

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Contact Name

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Email Address

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Customer Service Initiatives: Outline the key initiatives or improvements made to enhance the tenant or customer experience

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Tenant / Customer Experience: Describe measurable improvements in satisfaction, engagement, or communication

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Challenges: Explain what obstacles you faced, and how your team overcame them

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Evidence of Success: Provide examples such as customer feedback, survey results or KPIs

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Supporting Material: You can upload up to 3 files to support your submission (images, reports or data - max 10MB)

Testimonials: You can upload testimonials from residents, colleagues or partners to support your submission.

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© People In Housing Awards 2025

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