Housing Team Of The Year Award

Recognising a team that’s gone above and beyond to make a real difference to tenants and their communities.

This award recognises a Housing team that’s gone above and beyond to make a real difference to tenants and their communities across the Midlands. Whether delivering front-line services, leading major projects, or driving improvements behind the scenes, these teams stand out for the positive impact they’ve made on customer experience and community outcomes through collaboration, care, and commitment.

Judges will be looking for: strong collaboration, clear results, tenant-focused outcomes, and examples of teamwork that improved services or customer experience.

Tell us why your housing team stands out. Complete each section below and upload any supporting materials.

Organisation Name

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Contact Name

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Email Address

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Briefly describe your team, what they do and their main area of responsibility

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What has this team achieved for residents or the housing stock they manage over the past 12 months — think tenancy sustainment, arrears reduction, void turnaround, or resident satisfaction scores?

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What's an example of the team managing a difficult case (an eviction risk, a complex needs tenant, an escalated complaint) and getting the right outcome?

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What sets this housing management team apart from others doing similar caseloads across the sector?

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Supporting Material: You can upload up to 3 files to support your submission (images, reports or data - max 10MB)

Testimonials: You can upload testimonials from residents, colleagues or partners to support your submission.

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