Five themes on getting ready for phase two of Awaab’s Law, drawn from a closed-door roundtable with repairs, surveying and compliance leaders from councils and housing associations.

Inside, you’ll find the practical starting points they’re using, plus five questions to take back to your next leadership or board meeting.

What's inside:

• How one landlord kept phase one compliance in the upper nineties by routing every report into a single case pool, and why teams like pest control, currently working to a 25 to 30 day target, are the next test.
• Why one damp and mould lead traces around 70% of their cases back to leaks that weren’t fixed properly the first time, and the KPI change that could stop it.
• What changes when inspectors go out with more than a phone and a shared moisture meter, and why cutting visits to two or three a day came up as the best protection against compassion fatigue.
• Why nobody in the room would trust AI with a hazard decision, and where landlords are getting real value from it instead.
• What the Regulator of Social Housing expects for the homes you haven’t heard from in years, and why “we couldn’t get in” won’t be enough.

Who was in the room? Birmingham City Council, Bromford Flagship LiveWest, Citizen, Halton Housing, Housing Plus Group, Platform Housing Group, R3GEN, Sandwell Council and WHG.

Thank you to Aico for sponsoring this session.

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