People in Housing Podcast.
Latest episodes.
Catch up on the latest episodes of the People in Housing Podcast, the social housing podcast where leaders and professionals from across the UK housing sector share their experiences, challenges and views on the issues shaping social housing.
How Citizen Rebuilt Customer Experience From the Ground Up
Tiyana Davies is joined by Scott Worth, Director of Customer Experience, and Rhianne Smith, from Citizen's Service Improvement team.
Inside CHIC, the Consortium Connecting 300 Landlords With 1,500 Suppliers
Kyle Smith explains how the procurement consortium matches around 300 housing association and local authority members with 1,500 supply chain partners.
How Bournville Village Trust's Income Team Won Housing Management Team of the Year
Garreth Sinnett explains how a support-first approach to rent collection generated close to £1 million in social value.
How The Housing Network Is Redesigning the Route Out of Homelessness
Mark Turner explains how the Active Opportunities Pathway is already achieving 96.6% tenancy sustainment.
AI Won't Replace Customer Service in Social Housing, But It Will Change What Good Service Looks Like
Kyle from Phoenix Group discusses and how a 30-plus-year contractor is testing AI on the unglamorous parts of the business.
Honest conversations about what’s really happening across social housing.
The People in Housing Podcast is a social housing podcast featuring some of the most influential leaders in the sector. Each episode tackles the challenges housing professionals face every day, from repairs and compliance to asset management, leadership and resident engagement.
New regulation, rising expectations and stretched services are changing how housing works across the UK. Our guests share what they've tried, what worked and what they'd do differently.
If you work in housing and want to stay ahead of what's coming, hear perspectives from across the sector, and see how the big national conversations play out on the ground, this is the housing podcast for you.
Conversations that matter to housing.
There’s a lot happening across social housing.
Our podcast creates space to hear directly from the people dealing with those realities every day and to share what they’re learning along the way.
Here's what we cover.
The challenges, decisions and ideas shaping how organisations look after homes and deliver better services.
How housing leaders are navigating pressure, change and the responsibility of delivering essential services.
The changing expectations facing the sector and how organisations are responding in practice.
How housing providers are listening, communicating and building stronger relationships with the people and communities they serve.
The partnerships, pressures and practical challenges behind delivering reliable repairs and maintenance services for residents.
Social Housing insights
A few moments from the conversations happening across the sector.
Podcast Insights.
Our podcast recaps explore the key themes raised in each episode through written insight.
From the challenges facing the sector to the approaches people are taking to solve them, each recap pulls out what we can learn from the conversation and what it could mean for social housing.
We want to hear from the people with something to say about social housing.
You don’t need a polished success story. If you’ve got experience to share, a challenge the sector could learn from or a topic you think deserves a conversation, we’d like to hear from you.
