People in Housing Podcast
Honest conversations about what’s really happening across social housing.
The People in Housing Podcast explores the conversations, challenges and ideas shaping social housing.
From repairs and maintenance to asset management, leadership, compliance and resident engagement, each episode gets into the realities people across the sector are navigating every day.
There’s a lot of pressure on social housing. New regulation, rising expectations, stretched services and difficult decisions are changing how organisations operate.
But across the sector, people are finding different ways through those challenges. There’s a lot we can learn by hearing what they’ve experienced, what they’ve tried and what they’d do differently.
That’s what these conversations are about.
Latest episodes
Hear the latest conversations with people working across social housing, sharing their experiences, challenges and perspectives on the issues affecting the sector..
How Citizen Rebuilt Customer Experience From the Ground Up
Tiyana Davies is joined by Scott Worth, Director of Customer Experience, and Rhianne Smith, from Citizen's Service Improvement team.
Inside CHIC, the Consortium Connecting 300 Landlords With 1,500 Suppliers
Kyle Smith explains how the procurement consortium matches around 300 housing association and local authority members with 1,500 supply chain partners.
How Bournville Village Trust's Income Team Won Housing Management Team of the Year
Garreth Sinnett explains how a support-first approach to rent collection generated close to £1 million in social value.
How The Housing Network Is Redesigning the Route Out of Homelessness
Mark Turner explains how the Active Opportunities Pathway is already achieving 96.6% tenancy sustainment.
AI Won't Replace Customer Service in Social Housing, But It Will Change What Good Service Looks Like
Kyle from Phoenix Group discusses and how a 30-plus-year contractor is testing AI on the unglamorous parts of the business.
Join the conversations social housing needs to have.
Our upcoming in-person roundtables bring together small groups of social housing professionals to talk openly about a specific issue affecting their part of the sector.
Take a look at what’s coming up and register your interest in the conversations relevant to you.
Want a seat at the table?
Choose the roundtable you’re interested in below and tell us a little about yourself.
We keep our roundtables intentionally small to make sure the conversation is relevant, useful and gives everyone around the table the opportunity to contribute.
Submitting the form registers your interest rather than automatically confirming your place. We’ll review your registration and get in touch to let you know if your place has been confirmed.
