AI Innovation in  Housing

Recognising outstanding use of AI to improve housing services and resident outcomes.

AI is moving fast in housing, from predictive repairs to smarter allocations to chatbots that improve resident experiences.

This award celebrates the organisations using it well, not just adopting it for the sake of it, but proving it makes a real difference to residents and teams on the ground.

What we're looking for:

  • A clear, practical use of AI or automation within housing services
  • Evidence of measurable impact, whether that's faster response times, better resident satisfaction, or smarter decision-making
  • Thoughtful implementation that keeps residents and staff at the centre
  • Innovation that others in the sector could learn from or adapt

Who can enter: Housing associations, local authorities, contractors, and suppliers using AI within housing services.

Organisation Name

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Email Address

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Describe the AI solution or initiative, the problem it was designed to address and how it is being used within your housing service.

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Explain how the solution was introduced, including how colleagues, residents or housing partners were involved and any challenges you had to overcome.

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Provide measurable evidence of the difference the innovation has made. This could include service improvements, time or cost savings, improved customer experience, better decision-making or other relevant results.

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Explain how the use of AI has improved outcomes for residents or helped colleagues deliver a better housing service.

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Describe how you have ensured the technology is being used responsibly, including areas such as oversight, accuracy and transparency, and how the approach could be developed or replicated further.

Supporting Material: You can upload up to 3 files to support your submission (images, reports or data - max 10MB)

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