Best Customer
Experience Award.

Recognising organisations that have transformed the way they engage with tenants and customers.

Outstanding customer service is at the heart of good housing. This award recognises Midlands housing organisations that have changed how they work with tenants, improving satisfaction, communication and trust by listening and acting on what they hear.

Judges will be looking for: Strong evidence of improved tenant satisfaction, new approaches to service delivery, and a clear focus on listening to and acting on feedback.

Who can enter: Housing associations, local authorities, contractors and sector bodies.

Entries close: Friday 18th December 2026

Organisation Name

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Contact Name

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Email Address

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Customer Service Initiatives: Outline the key initiatives or improvements made over the past 12 months to improve the tenant experience

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Tenant / Customer Experience: Describe measurable improvements in satisfaction, engagement or communication, and include before and after figures where you can

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Challenges: Explain what obstacles you faced and how your team overcame them

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Evidence of Success: Provide examples such as customer feedback, survey results or KPIs

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Supporting Material: You can upload up to 3 files to support your submission (images, reports or data - max 10MB)

Testimonials: You can upload testimonials from residents, colleagues or partners to support your submission.

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People in Housing Awards 2027

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