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July 2026 Roundtable Report

Our July 2026 Roundtable Report draws together five key themes on residents, partnership and people, drawn from a closed-door roundtable with this year's award-winning teams, with real quotes and practical takeaways for any organisation.

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Podcast recaps

1st September How Citizen Rebuilt Customer Experience From the Ground Up Tiyana Davies is joined by Scott Worth, Director of Customer Experience, and Rhianne Smith, from Citizen's Service Improvement team

17th August Inside CHIC, the Consortium Connecting 300 Landlords With 1,500 Suppliers Kyle Smith explains how the procurement consortium matches around 300 housing association and local authority members with 1,500 supply chain partners.

27th July How Bournville Village Trust's Income Team Won Housing Management Team of the Year Garreth Sinnett explains how a support-first approach to rent collection generated close to £1 million in social value

13th July How The Housing Network Is Redesigning the Route Out of Homelessness Mark Turner explains how the Active Opportunities Pathway is already achieving 96.6% tenancy sustainment

29th June AI Won't Replace Customer Service in Social Housing, But It Will Change What Good Service Looks Like Kyle from Phoenix Group discusses and how a 30-plus-year contractor is testing AI on the unglamorous parts of the business

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